Privacy Policy

Version dated March 06, 2026

Ts-Services SARL — www.ts-immo.ch

Introduction

Ts-Services is committed to protecting the privacy of users. This policy describes how we collect, process and protect personal data in accordance with the Swiss Federal Act on Data Protection (FADP) (in force since 1 September 2023) and Regulation (EU) 2016/679 (GDPR).

Data Controller: Ts-Services SARL, 10 rue de Duclus, 74300 Cluses, France — RCS Thonon-les-Bains 893960773.

I — Data Collected and Processing Purposes

| Purpose | Legal basis (FADP/GDPR) | Data concerned |

|---|---|---|

| Client account management | Performance of contract | Name, email, hashed password |

| Order and invoicing management | Performance of contract / Legal obligation | Contact details, tokenised payment data |

| Contact requests | Legitimate interest | Name, email, message |

| Newsletter | Consent | Email, preferences |

| Audience measurement (Google Analytics) | Consent | Anonymised browsing data |

| Security and fraud prevention | Legitimate interest / Legal obligation | Logs, IP addresses |

| Legal and accounting obligations | Legal obligation | Invoicing data (10 years) |

II — Sharing of Personal Data

We do not sell personal data. We may share it with technical providers (hosting at Infomaniak Geneva, email delivery), judicial authorities on legal request, or potential acquirers under confidentiality commitments.

III — Retention Periods

  • Client account: duration of relationship + 3 years; deletion after 36 months' inactivity
  • Invoicing data: 10 years
  • Security logs: 12 months
  • Contact data: 3 years from last contact
  • Real estate data (Gateway): subscription duration + 30 days, then permanent deletion

IV — Security

Measures include TLS/HTTPS encryption, password hashing, least-privilege access controls, hosting at Infomaniak (Geneva, Switzerland) compliant with FADP and GDPR, and regular backups. Data breaches are reported to the FDPIC and/or CNIL within 72 hours.

V — Data Transfers

Data is hosted in Switzerland (Infomaniak, Geneva) and/or the EEA. Switzerland holds an EU adequacy decision. Any transfer outside these areas is governed by Standard Contractual Clauses (SCCs).

VI — Your Rights

Under the FADP and GDPR, you have rights of access, rectification, erasure, restriction, objection, portability and complaint. Contact: rgpd@ts-immo.org — response within 30 days.

Swiss supervisory authority:

Federal Data Protection and Information Commissioner (FDPIC)

Feldeggweg 1, 3003 Berne — www.edoeb.admin.ch

VII — Cookies

| Category | Name | Purpose | Duration |

|---|---|---|---|

| Analytics | _ga, _gid | Audience measurement | 13 months / 24h |

| Functional | session | Session management | Session |

Analytics cookies require explicit consent (valid 13 months, withdrawable at any time).

VIII — Updates

Material changes will be notified by email and published on the Website.

IX — Contact

rgpd@ts-immo.org | Ts-Services SARL, 10 rue de Duclus, 74300 Cluses, France

Last updated: March 06, 2026 — Ts-Services SARL | RCS Thonon-les-Bains 893960773